Refund policy

 

 

Article 11. – Right of Withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period will expire fourteen days after the day on which you, or a third party other than the carrier and indicated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us by email at the following electronic address: info@mestiers.com, with the subject line "WITHDRAWAL", or by mail to the address Boutique MESTIERS, 9 rue Francoeur, 75009 Paris, FRANCE, informing us of your decision to withdraw from this contract by means of an unambiguous statement.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

Model Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract)

To:
MESTIERS - BARIZE
9 rue Francoeur, 75018 Paris, France

I hereby give notice that I withdraw from the contract for the sale of the following goods:

Reference:
Description:
Quantity:
Ordered on:
Received on:
Name and address of the customer:
Customer number and email address:
Date and signature:

=> Conditions relating to the condition of the product

 For the exercise of this right of retraction, the returned product must be returned in a condition allowing its immediate resale. The product must therefore be returned in  new condition, along with all the various manuals and accessories with which it was delivered and in its original packaging. Mestiers reserves the right to refuse reimbursement of the product if all of these conditions are not met.

=> Effects of Withdrawal

In the event of the Customer's withdrawal from this contract, Mestiers will reimburse all payments received from the Customer, including delivery charges, except for any additional costs incurred if the Customer has chosen a delivery method other than the least expensive method offered by Mestiers. In the case of a partial return of the Order, the refund will cover the price of the returned items and the delivery costs proportionate to the weight of the returned items. The refund will be made without undue delay and, in any event, no later than fourteen days from the day on which Mestiers is informed of the Customer's decision to withdraw from this contract. Mestiers will issue the refund using the same payment method as the one used by the Customer for the initial transaction. Mestiers may delay the refund until the item is received or until proof of shipment of the item is provided, with the earliest of these dates being used.

The right of withdrawal is available exclusively to the Customer who placed the Order, and this right cannot be exercised by the recipient of a gift.

The Customer must return or deliver the goods without undue delay and, in any event, no later than fourteen days after communicating their decision to withdraw from this contract. This deadline is met if the Customer sends back the goods before the fourteen-day period has expired.

=>Return shipping costs

Return shipping costs are expressly borne by the Customer, who recognizes and accepts them by adhering to these General Terms and Conditions of Sale.

=>Restriction on the right of withdrawal

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in relation to orders for products which have been customized at the Customer’s request, or in relation to products which are rendered incomplete, modified, spoiled, damaged and/or soiled by the Customer.

=>Return to Store

The Customer may return their Order to the store at 9 rue Francoeur, 75018 Paris, France. To do so, the Customer must present their ID and invoice, either in paper format or on a mobile device, and return the Items in their new condition to our sales team, who will validate or reject the return. Any item that has been worn, is in poor condition, or does not have all the original tags, instructions, or packaging cannot be returned.
The refund will be made via the same payment method used for the purchase of the item(s).

=>Product Exchange

It is not possible to exchange an Item purchased online from our Website. Any returned Item will be refunded upon receipt within the timeframes outlined above. The Customer is invited to place a new Order.
For returns and exchange requests made in-store, the refund will be processed online via the payment method used for the purchase, and the Customer may make a new purchase in-store.
It is not possible to return Items purchased in the Mestiers store through the website www.mestiers.com.